Texas Bungalows Hotel & Hotel Que Loyalty Program

Welcome to the Texas Bungalows Hotel & Hotel Que Loyalty Program ("Program"). This Program is designed to reward our valued guests for their continued support and loyalty. By enrolling in the Program, members agree to these Terms & Conditions, which govern the collection and redemption of points, membership benefits, and other aspects of participation. Texas Bungalows Hotel & Hotel Que ("Hotel") reserves the right to amend, suspend, or terminate the Program at any time without prior notice.

• The Program is open to individuals aged 18 and older with a valid email address and phone number.
• Membership is free and does not require a credit card.
• To enroll, guests must complete the registration process online, via phone, or in person at the Hotel.
• Each member is limited to one account; duplicate accounts may be merged or terminated.
• Members must ensure that their personal information is accurate and up to date.

• Points are awarded based on eligible transactions, including direct hotel bookings, room upgrades, and other qualified purchases at the Hotel.
• Points are not earned on third-party bookings (e.g., Expedia, Booking.com), promotional rates, discounted stays, or group bookings.
• Points will be credited to the member’s account within 7 days of checkout.
• Points cannot be combined with other promotions unless explicitly stated.
• Bonus points may be awarded for special promotions at the Hotel’s discretion.

• Points can be redeemed for various rewards, including free nights, room upgrades, and exclusive offers.
• Redemption requests must be made through the Hotel’s official booking channels.
• Rewards are subject to availability and blackout dates may apply.
• Points have no cash value and cannot be sold, transferred, or exchanged.
• Once redeemed, rewards are non-refundable and non-transferable.

• Points expire 12 months from the date they are earned if the member does not earn or redeem any additional points within that period.
• Accounts with 18 months of inactivity (no points earned or redeemed) may be closed.
• Members will receive email notifications regarding upcoming point expirations.

• The Program offers different membership tiers based on accumulated stays or points.
• Tier status is reviewed annually, and members must maintain eligibility to retain their tier.
• The Hotel reserves the right to adjust tier qualifications at any time.

• Members may cancel their membership at any time by contacting the Hotel’s support team.
• The Hotel may terminate an account due to fraud, abuse, misrepresentation, or violation of Program Terms.
• Terminated accounts will forfeit all points and benefits.
• The Hotel may revoke membership privileges at its discretion.

• The Hotel is not responsible for errors, unauthorized access, or technical issues affecting the Program.
• All Program decisions, including eligibility, points allocation, and reward availability, are final and made at the sole discretion of the Hotel.
• Disputes arising from the Program are governed by the laws of the State of Texas.

By participating in the Program, members agree to these Terms & Conditions.